With TMI’s Help Desk, clients have a fully integrated service that offers a single point of contact to quickly and easily resolve desktop, mobile and software related issues so that users can stay productive and focused on their business. Our service offering includes world-class “live” support, innovative and cost-efficient Web-based services, end-user self-assist tools and on-site services. The use of TMI’s highly automated Service Desk solution helps clients favorably rebalance their ratio of on-site, remote and self-assisted support to lower costs, reduce user downtime and maximize business value.

TMI consistently exceeds client satisfaction service desk industry benchmarks, with service desk associates who have an average of six years of industry experience and a minimum of A+ certification.

TMI leverages a unique, proven methodology that assesses the maturity our clients’ IT infrastructures—to favorably rebalance the ratio of on-site, remote, and self-assisted support. By enabling this shift, we help not only help clients move toward the realization of maximum business value from their IT infrastructures but also benefit from a continuous expansion of their value. Transforming the help desk into a true service desk requires the vertical integration of self-assist and remote incident resolution into one holistic solution.